How can we help?

Confirm that you are using the same sign-in method you originally chose, then check your connection and try again. If the session has expired, fully close Mesoc and sign in again. Include the sign-in method and the exact error message when contacting support.

Check the email address for typing errors, review the spam or junk folder, and wait briefly before requesting a new code. Only use the newest code. Never share a verification code with anyone, including someone claiming to be Mesoc support.

In Mesoc, open All Settings → Message Notifications and confirm notifications are enabled. Then check that notifications are allowed for Mesoc in your device settings and that Focus or Do Not Disturb is not silencing them.

Confirm microphone and camera permissions are enabled for Mesoc, switch between Wi-Fi and mobile data, and ask the other person to open the app before retrying. When reporting the issue, include whether it affects audio, video or both.

Open the person's chat settings and choose Block. To review blocked accounts, open Contacts → Blocked List. Blocking can be reversed from the same controls.

Open your profile and go to All Settings → Account → Deactivate Account. Review the warning and confirm the request in the app. This permanently deletes account data and cannot be undone. Move any assets you need before proceeding.

Confirm that the expected wallet address and network are selected, then reconnect using the same wallet provider. A blockchain transaction may take time to appear. Mesoc support will never ask for your private key, recovery phrase or wallet password.

Check the transaction hash on the relevant network explorer and confirm the destination address and network. Support can help interpret the status, but blockchain transactions cannot be reversed by Mesoc.